For all of our trips operated in Nepal, India, Bhutan and Tibet we require a confirmed booking from our clients that should be done through e-mail with the partial payment of the trip. The due dates and amount varies with the countries you intend to travel. For those who wish to visit Tibet and Bhutan need to confirm their trip a bit early. You need to fill up the mandatory forms clarifying your personal details and send us your passport copies.
For Tibet tours and treks, candidates are required to fulfill a mandatory documents issued by Chinese government regarding the personal details of the participants and send a passport copies to us. A full detail of the traveller with down payment of 50% of the trip should reach us at least 3 weeks before departure.
For all trekking and tours in Bhutan we require an advance booking before 8 weeks with complete personal details and 50% down payment of the trip cost.
Deposit/ advance payment
A deposit of 35% of the Trekking/Expedition/ tour price per person /trip is required upon confirmation of your booking. Once a deposit is received it is understood that you have read, understood and accepted all our terms and conditions. The remaining balance of the tour price (65%) is due upon arrival in Nepal, payable at our office (HE Nepal). A bank service charge may apply and should be paid at the time of deposit.
Confirmation of the Trekking/Expedition/ tour will be made only after the deposit is received and notified to the concerned member via e-mail or fax. We also reserve the right to cancel your trip should the full amount not be paid in time.
For Credit Card payment please contact us: [email protected], [email protected] we only accept Visa or MasterCard and a 4% levy will be added on the top of cost for card processing fee.
Where possible we will accept your last minute booking 15 days prior to tour departure date, full payment is then required.
Flight cancellation policy:
Flight bookings are completely non refundable or transferable.
Passports & Visas:
It is the responsibility of all Trip Members/ passengers, regardless of nationality and destination to check with the consulate/embassy of the country they are visiting for current entry requirements.
Your insurance is really important while travelling abroad and especially when you are undertaking challenging and adventurous sports like trekking in the Himalayas. It is advised to purchase travel insurance from your home country that protects you from any financial burden that may arise during the travel. Your insurance might protect you from many other unexpected events while traveling like illness, injury, damage, loss or theft of baggage as well as emergency evacuation.
During any emergency cases of sickness or accident during the trekking and expeditions, there are reliable helicopter rescue services available in the country. Depending upon the health condition of the person, the rescue can be sought from Kathmandu or Lukla nearest available place. The use of the service is to be paid by the client themselves or covered by their insurance policy.
Any special dietary requirements must be made declared at the time of booking so that pre arrangements can be made before the trip. The last minute information might not work as it is very difficult in the mountains to get supply in short time. The company will not be responsible for not being able to deliver special dietary needs at short notice.
Cancellation & Booking Changes
(I)There will be no refunds if a passenger cancels the trip or leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used.
(II) Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes you require. We assure that every effort will be made to meet the needed changes. However, the service is not guaranteed.
(III) If you are prevented from travelling on the tour, unfortunately there is no refund, transfer or postponing options available as the Bhutanese government has strict Tourism policies.
Cancellations & Refunds:
All the trip cancellations are required to be done officially on our e-mail [email protected] or [email protected] For groups it should be done 45 days and prior while individuals can do at least 30days before. Payment refund will be made as per the foreign currency conversion rate in US$ dollar prevailing at the time of refund. The following cancellation charges will levy.
1. Before 45 days of arrival-5% of the total trekking/expedition/ tour cost
2. From 45 day to 30 days-10% of the Trekking/expedition/ tour cost
3. From 29 days to 15 days-15% of the trekking/expedition/ tour cost
4. From 14 days to 02 days (48 hrs)-20% of the total Trekking/expedition/ tour cost.
5. From 48 hrs to arrival-50% of the total trekking/expedition/ tour cost
6. Less than 48 hrs or no show-No refund
7. If trekking/Expedition/tour is stopped or early arrival due to nature accident likewise weather reasons this case H.E Nepal Treks will not refund.
Regarding the necessary travel documents it is requested the travelling person to contact the nearest embassy to obtain visa. Normally, the passport should be valid at least 6 months of the traveller’s intended return date. The visa procedure is much simple and easier to obtain in Kathmandu airport. You need to bring couple of passport sized photos and just the cash. The client is responsible for providing the company with correct, complete & accurate information regarding personal details including physical disabilities.
We HE hold complete right to exclude any individual who are physically or mentally unfit to undertake long trips. The issue with health is really important while travelling in the high altitude places like Tibet, Nepal, Bhutan. We seek Travelers to provide a doctor’s certificate stating that s/he is fit enough to travel & her/his blood pressure & heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
All our efforts will be made sincerely to maintain the contract made by our company with its clients but there are always possibilities of certain items like airfares, sudden increase in fuel costs, entrance fee at the monuments etc getting more expensive without any notice from the government authorities in Nepal, China (Tibet), India and Bhutan. In such unpredictable situation, the difference in the cost would be borne by the clients. H.E Nepal acts only in the capacity of agent for the hotels, airlines, transporters and contractors providing other services. All exchange orders; receipts, contracts and tickets issued by us are subject to terms and conditions under which these services are provided by actual suppliers.
We shall not be responsible for any delays and alterations in the program or expenses incurred directly or indirectly-due to natural hazards, flight cancellation accident, breakdown of transport, weather, sickness, landslides, closures blockades due to political unrest or any such incidents.
We shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services resulting directly or indirectly from any act of nature, dangers, fire, accident, breakdown of transport, strikes, thefts, epidemics or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, and loss of your personal belongings due to theft or any other reasons. Visitors are advised to seek such insurance policy in their home country. All baggage and personal property at all times at the clients own risk. All our transports are well insured according to our transportation department of Nepal government.
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, it will be posted on the website immediately. However, should the terms & conditions change after the deposit is paid, the terms & conditions under which the deposit was paid shall apply.
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the Trekking/Expedition/ tour price, if not utilized by the trip members.
One child under four years old is generally considered a reduction of 50% of the Trekking/ tour cost, provided that s/he is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided free of charge.
All prices of the tours are based on US$ foreign exchange rates at the time of publication. Prices may change in the event of increased land or air costs that are beyond the company’s control. The company reserves the right to alter the price of any tour due to currency fluctuation. Any price increase will normally be notified 60 days prior to departure.
Risk & Liabilities
We are always committed to provide the best services to our clients to give them a memorable travel experience in the Himalayas. We put our sincere efforts to make your journey smooth and pleasant.
There are always some unexpected barriers that travelers may have to face sometime while making journeys to different places. We would like to kindly request our guests to understand the situation which are not under the influence of our company, team member or anyone. The entire programs Nepal/ Bhutan/Tibet are conducted strictly under the rules and regulation of their own policies.
Therefore Himalayan Ecstasy Nepal and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstance such as govt. restriction, Land slide, road blockage, flood, snow, weather condition, political unrest, cancellation of flight, delay, sickness or accident, Any extra cost incurring there of shall be borne by the clients on the spots.
March 09, 2017
I spent very memorable days in the Everest region in Nepal. I used to dream to see this highest peak of the world and now I arrested it in my camera. My guide arranged everything and helped me a lot.…
- HEN, Nepal